About ACM

Discussing IT with coworker

Your Business. Our Mission.

When you join forces with us, your business becomes our focus. Our passion. Our mission. We’re driven to deliver superior IT solutions, service and support – 24 hours a day, 7 days a week. Whatever and however you need it.

We’ve been providing this level of service and solutions for our partners and clients since our foundation in 1989. Driven by ongoing staff development and committed teamwork, we meet and exceed our clients’ expectations. And we empower them to grow their business and expand their success.

Why Choose Us?

We understand you have a decision to make when running your business. Actually, you have a seemingly never-ending string of decisions to make. Each and every day. When it comes to choosing a full-service, end-to-end IT solutions provider, we hope you’ll choose us. So you can focus even closer on making all those other day-to-day decisions that will truly define and drive the success of your business.

Experienced Professionals

Decades of experience at the highest levels of IT support inform and empower everything we do. Our expert technicians have more than 50 years of combined experience in the tech field. Never satisfied to rest on their laurels, our people are constantly self-training to stay ahead of the curve – and help your business do the same.

Attentive
Service

With us, you’ll get attentive, always-on, super-skilled service – with a smile. We pride ourselves on our focused, friendly service. We’re here to help you succeed. We’re also grateful for the opportunity to help serve our community. So we provide the same top-of-the-line service that you’d expect from your own in-house IT team. Each and every day.

Always Available - 24/7

When it comes to managing and growing your business, there are no off days or hours. We understand that completely. And we match that drive fully. Our 24/7 monitoring for optimal security means that we never take our eye off your mission-critical servers and network equipment. In addition to constant monitoring, you’ll receive regular reports. That way, we can ensure nothing ever slips through the cracks or falls by the wayside.

Our Partners

Come. Grow with Us...

We're all about New Growth.

We constantly seek out and implement new ways to better build our own business. And we always aim to work with forward-thinking business owners, managers and executives who are driven to grow, evolve and succeed. Our ideal partners are a lot like us. They understand that dealing with technology headaches and roadblocks cost them valuable time, money and energy. And they're driven to improve their business’ bottom line and their employees’ morale by avoiding such costly frustrations – and focusing closely on what it takes to achieve real success in today’s hyper-competitive, always-on business environment.

Ubiquiti
Linksys
Cisco
Netgear
Apc
Automate
Carvir
Dell emc
Amazon
Logitmonitor
Eventtraccker
Altaro
Veeam
Cisco umbrella
Network detective
Barracuda
Connect Wise manage
Microsoft azure
Windows server
Microsoft
sonicwall
office365
Sentinel one
Qnap

Traits of Success

Successful businesses understand their IT infrastructure is absolutely vital to both day-to-day success and long-term growth. Such organizations routinely display the following traits.

  • Have a proactive mindset and strive to prevent costly issues or mishaps
  • Understand the true cost of ownership, including ongoing maintenance, well beyond initial equipment purchase
  • Know that as little as an hour of downtime costs the organization
  • Understand that quick “band-aid” fixes are a poor investment – and would rather replace or upgrade equipment for a better return on investment
  • Budget for IT expenses to ensure the performance of preventative maintenance
  • Treat their IT expenses as investments to improve efficiency and redundancy
  • Desire a no-hassle, all-inclusive, day-to-day support plan – with a fixed monthly cost and no unforeseen hourly billing charges
  • Need a partner to help plan ahead and ensure their IT infrastructure will be able to keep up with future organizational growth or change
  • Require an iron-clad disaster recovery plan – with quick response to any IT emergencies
  • Recognize the importance of outsourcing IT services for expertise and redundancy should internal staff depart
  • Understand the importance of having proper and up-to-date documentation about their IT infrastructure
IT technician working

What they're saying...

People talk. It helps to listen to what they have to say – especially if you want to stay in business today. When it comes to the services and solutions we provide our partners, we’re always open to feedback – good, bad and everything in between. Of course, we love sharing the success stories, positive affirmations and glowing testimonials the most. Thankfully, we get quite a few of those. Here are a few of them.

“With our huge inventory, we need a computer network that can handle it all. ACM has done a great job of helping us setup our network and their services been fantastic. There hasn’t been a computer problem at the Wharf that ACM hasn’t been able to solve.”

Todd Butterbaugh

Owner | The Wharf

"In Today's tight competitive market we need technology to give us that competitive edge. We rely on ACM Computers to design, implement and service all of our technology needs. Our network is vital to our business and ACM always keeps it running and is there whenever we have a problem."

Jim Blois

President | Blois Construction

“ACM Computers is the only company that I can truly trust to provide my office with exceptional customer service and expertise in computer hardware and support."

Jamie Meyer

Practice Administrator | Vista Pacific Dental Care

Careers

We are Hiring!

If you'd like to be part of a fast paced, technology focused team then ACM IT is the place for you. To the right are current positions we are looking to fill. Please submit an inquiry and a copy of your resume if you are interested in joining our all-star team.

APPLY HERE!

Computer Technician

Computer Technician

Job brief

We are looking for a qualified Computer Technician to install, maintain and repair computers and networks. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems.

Responsibilities
  • Set up hardware and install and configure software and drivers
  • Maintain and repair technological equipment (e.g. routers) or peripheral devices
  • Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks
  • Perform regular upgrades to ensure systems remain updated
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and teach users how to utilize computers correctly
Requirements
  • Proven experience as computer technician or similar role
  • Experience with LAN/WAN networks
  • Thorough knowledge of computer systems and IT components
  • Good knowledge of internet security and data privacy principles
  • Excellent troubleshooting skills
  • Very good communication abilities
  • Exceptional organizing and time-management skills
  • BSc/BA in Computer Science, engineering or relevant field
  • Relevant certifications (e.g. CompTIA A+) will be an advantage
LEARN MORE

IT Manager

IT Manager

Job brief

We are looking for an IT manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs. The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.

Responsibilities
  • Manage information technology and computer systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
  • Design, develop, implement and coordinate systems, policies and procedures
  • Ensure security of data, network access and backup systems
  • Act in alignment with user needs and system functionality to contribute to organizational policy
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcomes
  • Preserve assets, information security and control structures
  • Handle annual budget and ensure cost effectiveness
Requirements
  • Proven working experience as an IT manager or relevant experience
  • Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  • Expertise in data centre management and data governance
  • Hands-on experience with computer networks, network administration and network installation
  • Ability to manage personnel
  • BS in Computer Science, MIS or similar field
LEARN MORE

Customer Support Specialist

Customer Support Specialist

Job brief

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
Requirements
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma
LEARN MORE

Contact Us

Let's Connect

Your business is our business. Your business is also unique. Let’s schedule a time to talk today. So we can get to know you. And help grow your business.

Contact us for a free, no-obligation assessment with an ACM IT expert.

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Software developers working
Hours

Mon - Fri  |  8:30 am - 5:30 pm
Saturday  |  10:00 am - 2:00 pm

Contact

Email  |  support@acmpc.com
Phone  |  (805) 650-6728
Fax  |  (805) 650-6733

Location

ACM Computers
4601 Telephone Rd. #104
Ventura, CA 93003
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